Customer Service Executive (Till End Dec 2024) #HZO
Location: Habourfront
Working Hours: Mon to Fri (8am - 5pm)
Salary: Up to $3800
Job Scope:
- Prepares accurately and promptly all relevant custom permits, certifications etc. via various portals as required by Government Authorities and/or customers.
- Keeps abreast of company’s Trade Compliance Policy and attends Compliance Trainings as required.
- Reports any shipping documentation error to supervisor immediately.
- Participates and be responsible in root cause analysis, brainstorm on solutions and implement or verify solutions for any complaints relating to documentation oversight as organized by supervisor.
- Provides feedback on the efficiency of customer service processes.
- Creates SAP Order Acknowledgements and / or convert them to Sales Orders in an efficient manner.
- Understands, reviews, and negotiates Letters of Credit (L/C).
- Generates shipping documents as stipulated in the L/C and ensures timely submission to negotiation banks for L/C transacted sales order.
- Generates Delivery Order and perform pick & pack process where necessary.
- Provides delivery information or shipment advice, where necessary and as assigned
- Generate invoices to customers on goods delivered/issued.
- Creates other accounting documents such as credit / debit notes as required
- Responds promptly to customer inquiries in a courteous and professional manner
- Communicates effectively with internal or external customers by telephone, email, letter, and face to face.
- Works with regional offices to resolve any order-related issues.
- Provides back-up support to other group members during their absence or when specifically assigned.
- Meets relevant operational metrics as set-forth by the department.
- Tracks activities for statistical analysis as assigned by supervisor.
- Attends regular customer service departmental meetings.
- Observes standard operating procedures and/or guidelines.
- Verifies transporters and warehouse bills, where applicable.
- To audit LC terms and conditions and prepare LC negotiation documents for payment collection.
- To coordinate with import agency to handle Customs clearance process.
- To liaise with transporter, warehousing staff and customers to ensure timely shipment/delivery of orders.
- To prepare periodical sales reports, check monthly billings of transporters/warehouse and make monthly stock reconsolidation.
- To observe standing procedures on work activities.
- To identify and document and initiate/recommend/provide solutions through designed channels to any non-conformities relating to the product/process/quality system, verifying the implementation of the solutions and/or controlling further processing/delivery/installation of the non-conforming process or product until the defect has been rectified.
Job Requriements:
- Min. NITEC/ Diploma in any relevant field
- Min. 1-2 years’ relevant working experience.
- Knowledge of SAP
For interested applicants, please send your updated resume to: melissa@recruitexpress.com.sg
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599
JOB SUMMARY
Customer Service Executive (Till End Dec 2024) #HZO
Singapore
24 days ago
Mid-level
Full-time