The Hospitality Unit is part of the NTU Hospitality and Events Office, dedicated to overseeing, enhancing, and optimising the utilisation and operations of NTU's hospitality assets, ensuring that they meet global standards, offer exceptional experiences, and reflect NTU's mission and values. In line with the University's aspirations

The overarching vision of the Hospitality Unit is to make NTU not just an academic hub but also a premier destination for events, dining, and accommodations, thereby integrating academia, students, staff and visitors with unparalleled hospitality experiences.

Responsible for steering management of NTU's diverse hospitality offerings, the role of Manager, Hospitality demands the hands-on administration of NTU's accommodation, event spaces, and F&B assets, encompassing the management and enhancement of guest experiences across all touchpoints.

A critical facet of the manager's job scope involves astutely managing costs and optimising revenue streams to support the unit's financial self-sufficiency.

Responsibilities:

• Hospitality Operations Management- Oversee daily operations across accommodations, F&B, and event spaces, ensuring high service standards.
• Stakeholder Collaboration and Operator Management: Management of appointed operators of NTU hospitality assets to ensure adherence to contractual terms, scope and KPIs.
• Compliance & Risk Management: Ensure adherence to university and hospitality industry regulations; identify and mitigate risks.
• Finance and Procurement Management: Act as the finance and procurement manager for the unit, as part of the day-to-day operations of the unit as well as to monitor budgets, manage expenses, oversee invoicing, and analyse financial data.
• Candidates should possess a depth of knowledge in hospitality management and have a passion for aligning services with NTU's academic ethos and broader vision. Prior experience in a similar role, complemented by excellent interpersonal skills and a proactive attitude, is essential.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field.
• Comprehensive understanding of the hospitality industry, including trends, best practices, and operational nuances.
• Familiarity with financial accounting, budgeting, and fiscal management in a hospitality context.
• Knowledge of health, safety, and hygiene standards specific to the hospitality sector.
• Awareness of the cultural and academic ethos of NTU and its influence on hospitality needs and preferences.
• A minimum of 6 years of progressive experience in the hospitality industry, with at least 3 years in a managerial role.
• Demonstrated experience in financial planning, budgeting, and fiscal management within a hospitality or similar environment.
• Proven track record in successfully managing and leading teams to achieve business objectives.
• Strong financial acumen and the ability to analyse financial reports, forecast revenue, and manage costs.
• Excellent interpersonal and communication skills for interacting with both internal stakeholders and external partners.
• Skilled in the use of hospitality management software and financial tools.

Hiring Institution: NTU