The Programme Administration Manager is the coordinating center responsible for ensuring the seamless execution of professional, enterprise and lifelong learning programmes at NTU PaCE. This role oversees the coordination of backend offices, including operations, trainers, programme directors, finance, admin, partner, and logistics, to ensure that all aspects of programme delivery align with scope of service and timeline. The Programme Administration Manager is dedicated to achieving excellence in program execution.

Responsibilities:

• Serve as the central point of coordination to ensure that all backend offices are fully briefed and execute programmes according to the contractual obligation, scope of work and timeline.
• Monitor the progress of each programme rollout and intervene if necessary to ensure a seamless rollout with minimal disruption to the customer.
• Ensure clear and aligned communication and expectations among customers and partners.
• Generate operational reports to identify areas for improvement in program execution.
• Conduct post-course evaluations to gather feedback and insights for continuous improvement.

Requirements:

• Bachelor's degree in business administration or operation related field.
• Proven experience in program administration, preferably in the event, education, or training sector.
• Strong organizational, scrum, documentation, and multi-stakeholder management skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented and capable of multitasking.
• Proficiency in office productivity software, CRM, project management, agile and CRM tools.
• Strong influencing skills with ability to work collaboratively in a team.
• Knowledge of contract management and compliance, process design and SOP development.
• Core Skills: Organization, communication, detail orientation.

Hiring Institution: NTU