Job Summary

Reporting to the IT Manager, you will assist with the maintenance & support of .NET applications and MS Dynamics CRM.

Responsibilities

• Change Request (CR) Management: Tracking and monitoring of CRs raised and conducting impact assessments, designing & implementing solutions and facilitating users in CR testing, and conducting training when necessary;
• Service Request (SR) Management: Tracking and monitoring of SRs raised, assessing and implementing of SRs according to operating procedures, e.g. data patching requested by users;
• Defect Management: Tracking of system defects reported by users by performing analysis and troubleshooting service to verify and confirm the cause of the problem; provide interim or workaround solutions when necessary to minimize disruption to operations and ensure prompt resolution to the defects reported and facilitate users in Problem Report (PR) testing;
• Operations Support: Monitoring and executing scheduled events such as monthly jobs, financial year-end activities, interface testing, support of audit-related activities, responding to calls/ emails from users about issues/ queries with regard to .NET application and providing on-site support when necessary; supporting scheduled events such as system downtime; investigate and resolve functional and/or performance related and/or integration issues.
• Prepare and submit a monthly progress report on the summary of the incidents raised and resolved, SR, and CR status updates to the IT Manager.
• Review and update the relevant documentation.

Qualification

• Bachelor's Degree in Computer Science, Engineering, or Equivalent. Relevant experience may substitute for the degree requirement on a year-for-year basis. Minimum three years of ASP .NET development experience in a technical role, with at least 3 full cycles ASP .NET implementations of comparable scale and complexity.

Knowledge and Skills

Knowledge of:

• Web technology and development experience in ASP .NET MVC, .NET CORE, HTML, CSS, javascript, AJAX and jQuery, WIN forms;
• Secure programming standards and ASP .NET programming best practices;
• System testing methodology and analysis with experience in using the testing tool.

Demonstrated Skill in:

• Project development in C# and Microsoft ASP .NET Framework 3.5/ 4.0 and ASP .NET MVC;
• Database design and development in SQL Server, SQL Server Reporting Services, and Crystal reports.;
• Coding using Visual Studio and integration with other .NET CRM applications;
• Advanced MS Excel skills including the use of pivot tables.

Requirements:

• Bachelor's Degree in Information Systems or equivalent

• Minimum 3 years of experience

Additional information:

• Working hours: Monday to Friday 9am to 530pm