Esora is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.
This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.
Your responsibilities include:
- Takes charge of a section within the restaurant by ensuring smooth operations and that guests receive quality experience
- Understands the restaurant’s food and beverage menu and is able to make recommendations to guests according to their preferences and dietary requirements.
- Guiding and mentoring new Service Captains in daily operations.
- Explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
- Proactive and able to anticipate guests' needs (Be anticipative and intuitive, when required, adapt or adjust yourself to meet the guest’s needs)
- Must keep up-to-date with our product knowledge/seasonal produce and display high-level confidence to answer guests’ questions.
- Assist with duties of a Service Captain and carry out any other duties as assigned by the Manager
We love people who:
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
https://instagram.com/tlbg.openarms
Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.