•    Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward
•    Provide directions and assistance to all internal and external customers by handling their requests and inquiries
•    Manning of triage:
•    Exchange access cards for visitors (Next-of-kins, vendors, etc)
•    Register new visitors, staff on Visitor Management System (VMS)
•    Supervise ART swabbing, when required
•    Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry 
•    Co-ordinate and handle mail distribution, the flow of faxes, and courier services 
•    Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
•    Handling and receiving of delivery/parcels from vendors 
•    Monitor QuestLab collection of samples for testing
•    Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events
•    Support the appointment booking for NOK visits
•    Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms
•    Inform Housekeeping to clean up the meeting room after the event
•    Update the staff phone directory if there are changes
•    Upkeep of photocopy machine including calling vendor/ IT for repairs
•    Assist with resident’s pre-admission (pack welcome basket), admission & discharge process
•    Arrange pickup timings for TCUs and liaise with Nursing on any special/ Adhoc arrangement
•    Prepare weekly and monthly reports for transportation requests and visitation.
•    Upkeep pantry and office supplies (e.g. copier paper, letterhead, envelopes, toner, stationeries) and requisite replenishment 
•    Upkeep and requisite dormitory supplies (e.g. shoe rack, uniform, ironing board/iron, bedsheet, towel, blanket, pillow, pail, clothes hanger)
•    Any other duties as assigned

Qualifications
•    Min. N / O level 
•    Min. 2 years of customer service exp in the healthcare exp is preferred 

Up to $2.8K

Office hours, Mon to Fri 

Nursing Home @ Jurong 

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg 

Consultant: Huang Jingsheng Kevyn (R1333338) 

Recruit Express Pte Ltd (99C4599)