Responsibilities

• Handle inbound and outbound calls, including verification of cases
• Take call back requests during peak hours
• Manage customer feedbacks/ complaints with a good closure within the operational turnaround time
• Manage outgoing mails, ensuring timely hand over to mailroom
• Support the team in other admin duties
• Work with the team to meet the stipulated service levels
• Comply with internal policies, procedures and the relevant laws and regulations
• Other ad-hoc duties assigned

Interested applicants please email your resume to

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.