Contract: 6 months contract

Location: Novena (Hospital)

Working Hours: Mon-Fri Office Hours

Job Scope

• Responsible for the effective and efficient management of Pearl Liaison Centre’s call centre and customer service areas
• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
• Monitor complaints/feedback and guides the team in resolutions
• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
• Build a strong and competent team that can deliver high service standards
• Promote a working environment that supports work satisfaction
• Develop and groom staff

Job requirement

• Degree in any discipline with 5 years working experience in healthcare industry or any service related industries

Interested candidates, do submit your resume in Word document to: biopharma@recruitexpress.com.sg

Whatsapp https://wa.me/6587514779

Jocelyn Chan          

Recruit Express Pte Ltd (Healthcare & Lifescience)          

Company EA Licence number : 99C4599          

Personnel EA License: R1331820