Job Description:

•    Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
•    Provide information on services and sample collection requirements for onboarded clients.
•    Arrange sample pick up at location as requested by clients.

•    Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution. Escalate complex issues to appropriate departments or management as necessary.

•    Safeguard patient confidentiality and privacy (PDPA).
•    Handle ad hoc duties as required.

Requirements:

• Minimum GCE 'O' Level and above

Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)