Customer Service & Experience Manager (Healthcare) #HCG
Job post no longer accepts applications
2 months ago
Posted date2 months ago
R1981653
EA Personal Registration No.R1981653
Responsibilities
- Plan initiatives to enhance the patient experience and foster a patient-centric culture.
- Lead and oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.
Requirements
- Hold a recognized degree with a minimum of 8 years of experience in customer/patient service operations, including at least 2 years in a managerial role.
- Demonstrate a proven track record in establishing a service-oriented culture.
- Possess experience in developing, evaluating, and conducting service training.
- Have excellent writing and editing skills.
- Possess expertise in conflict resolution, data analytics, and presentation skills.
All Qualified Applicants, Please Send In Your Resume To triciagoh@recruitexpress.com.sg
Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599
JOB SUMMARY
Customer Service & Experience Manager (Healthcare) #HCG
Singapore
2 months ago
Senior
Full-time