Customer Service Executive

• Provide excellent customer service to walk-in and call-in customers
• Music courses recommendation, enrollment and fees collection
• Responsible in daily running of the School with management of general administrative duties
• Manage of overall duty rosters of teaching staff and student scheduling
• Sales of books/music instruments and inventory management
• Assist in statistical compilations – payment backlog, sales and fees revenue, student intake/drop out, etc
• Achieve stated outcomes in customer service, financial targets, operational processes and staff development
• This role requires a constant focus on a high quality customer experience

Requirements:

• Required skill(s): Microsoft Excel
• Applicants must be willing to work "retail hours" ( nights and both weekends )
• Customer-oriented with good interpersonal and communication skills
• Self driven and resourceful

Work Location :  Marine Parade Central

Candidates with relevant experience could be considered for Senior Position.