What the role is

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

• Execute administrative tasks to facilitate timely and accurate payouts for CPF members. This encompasses processing applications and transactions, as well as engaging with members via calls and correspondence to address inquiries and concerns regarding their payouts.
• Assist the section managers in initiatives aimed at improving processes and services to ensure the successful realization of retirement decumulation objectives which includes providing support for user acceptance testing of new or enhanced systems and processes to enhance efficiency and effectiveness.
• Proactively identify and communicate potential areas for process improvement to supervisors.
• Participate in the review and implementation of process enhancements where applicable to optimise workflow and service delivery.

What we are looking for

• Relevant experience in administration or operations function.
• Ability to comprehend and internalise procedural guidelines and their underlying rationale.
• Ability to connect operational tasks to broader departmental and organisational objectives.
• Ability to provide support, answer questions, and resolve issues in an efficient manner.
• Familiarity with work improvement methodologies such as UiPath and Lean Six Sigma is preferred
• Meticulous and responsible approach with a keen eye for detail, ensuring accuracy in all tasks.
• Strong written and verbal communication skills to effectively interact with team members and stakeholders.
• Ability to adapt to evolving tasks and responsibilities within a dynamic work environment.

We welcome entry level candidates in any discipline and candidates without working experience to apply.

To allow us gain insight into your academic background, we would request for submission of official or unofficial copy of academic transcript and any other additional documents or certificates that you believe are relevant to your application.

What you can expect
• A challenging and rewarding career
• A variety of formal and informal training to enhance your skills in the evolving technology landscape
• Promotion opportunities based on your capability and on-the-job performance
• A friendly work environment with like-minded colleagues to co-create and collaborate together
• A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
• A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
• A comprehensive rewards package
• Annual leave and pro-family leave
• Medical and dental benefits
• Access to recreational activities
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position