Performs a mix of tasks to ensure a smooth patient journey by involving in patient engagement activities as well as effectively managing admission/discharge paperwork.

a. Perform admission process

• Generate bill estimate and provide financial counselling to patient/next of kin

• advise patient on medisave / medishield / private shield / Corporate guarantees

• scan and archive documents

b. Perform in-flight accounts follow up

• Perform re-financial counselling

• Escalate patients who have financial difficulties to reporting officer

c. Perform Billing during discharge

• Data entry of all fees and information into the system

d. Perform Cashiering

• Present and explain bill breakdown to patients

• Execute payment collections and refunds (credit card, cash, nets, cheques)

e. Patient experience/service excellence

• Patient engagement to delight

• Handle simple customers’ enquiry/feedback pertaining to admission/in-flight collections/Drs Fees billing/claims submission

• Work closely with other department staff to ensure smooth and seamless experience for patients.

f. Perform any other tasks as assigned by superiors

Shift hours:

7am- 4.30pm

830am-6pm

11am-8.30pm

5 day rotating shifts, able to work weekends and PH

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599